The general answer is you have to receive a response within thirty days of a valid claim. In other words, once you have filed a claim that is complete, accurate and in compliance with the conditions of your policy, the auto insurance company has thirty days to either pay the claim, investigate the claim or dispute the claim.
So, if you have not heard anything back within thirty days and you have complied with all the conditions in your policy, you should notify your agency or the state insurance regulatory office.
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So, if you have not heard anything back within thirty days and you have complied with all the conditions in your policy, you should notify your agency or the state insurance regulatory office.